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Call Extensions Not Appearing

| ‎24-07-2012 06:24 AM
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Hi folks.  I have ads set up with Call Extensions and Local Extensions, but when using the ad preview tool or searching outright, the Call extensions will not display.  Does anyone know why this happens?

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Re: Call Extensions Not Appearing

Reply to NLMJason
| ‎25-07-2012 12:05 PM
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Hi MLMJason,

 

Keep in mind that your ad group will have to receive a minimum number of clicks to be able to show call extensions. In case your traffic is unable to meet that minimum requirement the ad will display w/o the call extensions.

 

Best,

Lakatos

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Re: Call Extensions Not Appearing

Reply to NLMJason
| ‎26-07-2012 07:42 AM
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Dear NLMJason,


Thank you for your post! Just to make sure, is your campaign opted into showing on Mobile devices? The reason you are not seeing the call extensions may be attributed to your settings so please check to make sure you are opted into Mobile devices on your campaign. If you continue to have this issue, please feel free to reply back to the thread!

Best,
Sherry 

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Re: Call Extensions Not Appearing

Reply to NLMJason
| ‎26-07-2012 07:43 AM
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Thanks everyone! I actually was able to call our Adwords rep and we got it all figured out! Thanks:smileyhappy:

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Re: Call Extensions Not Appearing

Community Manager Zee Community Manager
Reply to NLMJason
| ‎03-08-2012 12:42 PM
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Thanks, NLMJason, for letting us know.
Zee
G+
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Re: Call Extensions Not Appearing

Reply to NLMJason
| ‎25-03-2013 08:31 PM
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My ads show Call Extensions in Chrome but not in FireFox.

 

Dont know why.

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